WHEN WILL MY ORDER SHIP?

Processing time is typically 3-5 business days.

Please be aware that certain circumstances beyond our control, such as natural disasters, holidays, and severe weather, may cause shipping delays. While most packages arrive within the expected timeframe, we cannot guarantee exact delivery dates as the final delivery timing depends on the shipping carrier.

---

CAN I CANCEL MY ORDER?

Yes, you can cancel your order without any penalty within 2 hours of placing it. To cancel, simply send us an email with the subject line "CANCEL ORDER" and include your order number.

Please note that cancellation requests must be submitted within 2 hours of order placement to be processed.

---

I ENTERED AN INCORRECT SHIPPING ADDRESS

If you have made an error with your shipping address, please contact us immediately by replying to your order confirmation email with the correct address details. We can update your shipping information within 2 hours of order placement.

It’s important to report address corrections within 2 hours to ensure timely updates.

---

MY ITEM ARRIVED DAMAGED

We package every item with extra padding to prevent damage during transit. However, our customers report that approximately 1 in 1000 products may arrive damaged due to mishandling by the shipping service.

If this happens to you, please contact us with the following information:
- Your order number
- A picture of the damaged product

Once we receive this information, we will be happy to send you a replacement at no charge.

---

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we haven't managed to answer your question, please feel free to contact us. We will do our best to reply within 24 hours.